General

It’s good to talk

On LinkedIn we are often inundated with a variety of motivational speakers who share their thoughts and professional viewpoints on a number of things.

Often this social online world can feel noisy, even when the intentions are well meant. Whilst its great to take a step back and reassess the position, it can also feel overwhelming and another thing to add to the never ending to-do list.

One person who seems to cut through the crap is the fantastic Simon Sinek. Part of my daily routine now includes receiving an email quote, these vary, and sometimes they are just nice to reflect on and then file/delete. Some stick with me, and are well-timed.

This one struck a chord: “Communication is not about saying what we think. Communication is about ensuring others hear what we mean”.

This has really resonated with me in my day-to-day work. It would be very simple for me to go to meet with one of our management clients and talk at them about the management of the property portfolio, but it wouldn’t get either of us very far. Understanding the asset, listening to their concerns, and collaboratively working so we can ensure that the asset is strategically managed, is key.

What I learned fairly quickly when I started out in my commercial property career is the importance of listening to clients. Each issue or opportunity is different – and one single solution cannot be applied to every management instruction we receive at NG.

Communication is a two-way thing – and it doesn’t just apply when dealing with our clients and their bespoke property needs.

The last two years have highlighted – more than at any other time – the importance of clear channels of communication. Working in a hybrid nature can be really beneficial, but now we’re not all in the office at the same time, it really does pay to keep listening to each other and responding to what we hear – not what we already know.

Only by doing this every day, do we keep NG running smoothly – ensuring the best possible lines of communication with our clients.

Simon Sinek speaks a lot of sense.