Zero Tolerance Policy

JULY 2023

At NG Chartered Surveyors and NG Block Management we treat everyone with courtesy and ask the same in return. We ask you to treat our staff courteously – without violence , abuse or harassment.

Our staff and contractors have the right to work without fear of being abused. Any behaviour verbal or physical which causes them to feel uncomfortable, embarrassed or threatened is totally unacceptable.

Our ZERO TOLERANCE POLICY includes aggression or threats made in person, over the telephone or in any for of written communication or on any social media platform. Zero tolerance applies to all forms of communication.

We consider inappropriate and non-acceptable behaviour to be;

VERBAL ABUSE

Any verbal abuse issued with the intent of creating fear, distress, or intimidation to another individual or group of individuals.

PHYSICAL ABUSE

Any intentional movement of the body which may include gesturing, pushing, striking, spitting or any unwanted intrusion of personal space, or any intentional use of any object towards an individual

CREATING A HOSTILE WORKING ENVIRONMENT

Any intentional nonphysical action that can be considered intimidating or harassing or which involves the explicit or implicit challenge to their safety, wellbeing or health of an individual

HATE CRIME

Any criminal offence perceived by the victim or any other person as being motivated by hostility or prejudice based on the victim’s disability, race, religion, belief, sexual orientation or gender identity. This could include verbal abuse, physical assault, damage to property, threats, intimidation, or harassment. If no criminal offence is committed, it will be recorded as a hate incident.

The use of aggressive, threatening, or abusive language (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.

All instances or threats of physical abuse will be reported to the police.

Instances of abusive behaviour will be reported and recorded in an incident log, when the incident log shows a second recorded offence then NG Block Management and any of our appointed contractors reserve the right to withdraw our services either on a temporary or permanent basis.

RICHARD SUTTON
MANAGING DIRECTOR